❓ Frequently Asked Questions

Sign in with your Google account through Google Play Games. This automatically creates your account and allows you to:

• Access multiplayer features
• Save your progress across devices
• Use up to 3 devices simultaneously
• Securely sync your game data

To switch Google accounts:

1. Open the app and go to Settings
2. Scroll to Account Management
3. Tap Switch Account
4. Confirm the action
5. Sign in with a different Google account

Note: This will sign you out of your current account and clear local data.

Your Gem Collector account is tied to your Google account. To use a different account, use the Switch Account feature in Settings. This will sign you out and allow you to sign in with a different Google account.

Since Gem Collector uses Google Sign-in, authentication is handled by Google. If you're having trouble:

• Make sure you're using the correct Google account
• Check your internet connection
• Update Google Play Services on your device
• Try using the Switch Account feature in Settings
• Restart the app and try again

If issues persist, contact our support team.

You can use your account on up to 3 devices simultaneously. Devices are automatically registered when you sign in. If you reach the limit, you'll need to remove an old device from the Player Portal before adding a new one.

To permanently transfer your account to a new device:

1. On your OLD phone: Open Player Portal at portal.gemcollector.xyz and log in
2. Click Request Device Transfer
3. Enter your password to confirm
4. A QR code will appear with a 6-digit code
5. On your NEW phone: Open the app → Settings → Transfer Account
6. Scan the QR code or enter the 6-digit code manually
7. Your account will be transferred, and the old device will be automatically revoked

Important: This permanently revokes access from your old phone for security.

Auto-Registration: When you sign in from a new device, it's automatically added (up to 3 devices). All devices remain active. Good for using multiple devices occasionally.

Device Transfer: Permanently moves your account to a new phone and automatically revokes the old device. Good for upgrading to a new phone or if your old phone was lost/stolen.

To manage your devices:

1. Visit portal.gemcollector.xyz
2. Log in with your credentials
3. Go to Device Management
4. Select the device you want to remove
5. Click Revoke Access

Monthly Plan: $1.99/month after your 5-day free trial
Prices may vary by region. Taxes may apply based on your location.

Yes, you can cancel anytime. Your subscription will remain active until the end of your current billing period.

To cancel:

1. Open Google Play Store app
2. Tap Menu → Subscriptions
3. Find Gem Collector
4. Tap "Cancel subscription"

When you cancel:

• You retain access until the end of your current billing period
• No future charges will be made
• Your game progress is saved
• You can resubscribe anytime

We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied, request a refund within 7 days of purchase through Google Play Support.

Be the first player to reach 15 prestige points to trigger the final round. After everyone takes their final turn, the player with the most points wins!

You can choose ONE of these actions:

• Take Gems: Collect 3 different colored gems OR 2 of the same color (if 4+ available)
• Buy a Card: Purchase a visible card with your gems
• Reserve a Card: Reserve a card for later and get 1 gold token (wild card)

The AI uses strategic decision-making to purchase cards, collect gems, and reserve valuable cards. They adapt to the game state and provide a challenging experience suitable for both beginners and experienced players!

Yes! With a subscription, you can:

• Host private games and invite friends
• Join public games with players worldwide
• Chat with other players during games

Multiplayer requires an active internet connection and valid subscription.

• OS: Android 7.0 (API Level 24) or higher
• Storage: 100 MB free space
• RAM: 512 MB minimum (1 GB recommended)
• Screen: 800x480 resolution or higher
• Internet: Required for multiplayer features

Try these steps:

1. Check that you have Android 7.0 or higher
2. Ensure you have enough storage space (100 MB minimum)
3. Restart your device
4. Clear Google Play Store cache
5. Update Google Play Store to the latest version

If you're experiencing connection problems:

• Check your internet connection (Wi-Fi or mobile data)
• Restart the app
• Make sure you have an active subscription
• Check if your firewall or VPN is blocking the connection
• Try switching between Wi-Fi and mobile data

If issues persist, contact our support team.

Your account data is stored on our servers. If you're signed in with the same account (Google Play Games or email), your progress should sync automatically. If you're still missing data:

1. Verify you're signed in with the correct account
2. Check Settings → Account Management to confirm
3. Contact support with your account details